The cache is stored in a folder called 'Jabber' which can be found at this location: C: Users AppData Local Cisco Unified Communications Exit Jabber and delete the 'Jabber' folder. Restart Jabber. Before testing, check the Outlook Contact on the PC that showed the incorrect display name for the proper contact information. From here, open the AppData folder. If the AppData folder isn’t visible, you will need to change your folder’s view settings. Open the Organize menu and select Folder and search options from the drop-down list.
Contents
Introduction
This document describes a method to resolve a common Jabber softphone name resolution issue.
Problem
Whan a call is made to a Jabber softphone, the Jabber softphone attempts to look up the number of the incoming call, and then resolve the number to a user name if it can be found.
Sometimes Jabber for Windows displays an incorrect display name for a specific calling number.
Sometimes Jabber for Windows displays an incorrect display name for a specific calling number.
In order to resolve names to numbers, Jabber looks at three things in this order to find a resolution:
- Local Jabber Cache of Jabber Contacts and Recents
- Outlook Contacts
- Lightweight Directory Access Protocol (LDAP) Directory
The search takes place in a top-down fashion. As soon as a number is resolved to a name, it displays that contact information.
Unfortunately, once there is incorrect information in the local cache, the cache must be deleted. It is most often found that Jabber picks up an Outlook Contact that has incorrect information. However, when this information is used once by Jabber, it is cached and then futher lookups are never done for this number again.
Solution
Once the problem is identified, the only solution is to find the Jabber cache of the Jabber client that is displayed incorrectly, and delete the cache.
The cache is stored in a folder called 'Jabber' which can be found at this location:
- Exit Jabber and delete the 'Jabber' folder.
- Restart Jabber.
- Before testing, check the Outlook Contact on the PC that showed the incorrect display name for the proper contact information.
- If the contact information is valid, then also check LDAP in order to ensure the proper contact information for the users involved in the call.
Jabber lets you connect and collaborate with your Stanford colleagues through a variety of communication channels using your computer.
System requirements
- Apple OS X El Capitan 10.11 (or later)
Installation
- Download Cisco Jabber for Mac.
- Double-click the downloaded file from your browser and then double-click the Install_Cisco-Jabber-Mac.sparkle_guided.pkg file to start the Cisco Jabber installer wizard.
- When the Welcome screen displays, click Continue.
- Read the license agreement if you wish and then click Continue. Click Agree to accept the terms of the license agreement and continue with the installation.
- You may be prompted to select the disk where you want to install Jabber. Select your hard drive and then click Continue.
- Click Install to perform the standard installation.
- At the prompt, enter your administrator account password for the Mac and click Install Software.
- When the software has finished installing, click Close.
Sign in
- To launch Jabber, open your Applications folder and double-click the Cisco Jabber.app icon.
- Enter your sunetid@stanford (for University affiliates), [email protected] (for SHC affiliates), or your login [email protected] (SCH affiliates) and click Continue.
- For Stanford University affiliates, the WebLogin screen appears. Enter your SUNet ID and your SUNet ID password and click Login. Two-step authentication may also be required. Stanford Children's Health and Stanford Health Care affiliates will be prompted to enter their password.
Sign out
- Click Jabber in the Apple menu bar and then click Sign Out.